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Novagrid's Commitment to Your Privacy
Understanding the PDPA and how we protect your personal information with transparency and care.
Your Data, Our Responsibility
Novagrid is committed to protecting your personal data. This page explains how we collect, use, disclose, and protect your information.
We comply with Singapore's Personal Data Protection Act 2012 (PDPA). We believe in transparency and want you to understand your rights.
This policy applies to all personal data collected through our website, services, and interactions with Novagrid.
What is Personal Data?
Definition
Personal data refers to any information that can identify an individual person.
Examples Include
  • Names and contact details
  • Email addresses
  • Phone numbers
  • Identification numbers
B2B Exception
Business contact information used strictly for B2B transactions is generally not considered personal data under PDPA.
How We Collect Your Personal Data
We collect personal data through various touchpoints, always ensuring necessity and purpose.
01
Website & Services
When you use our website, register for services, or make inquiries through our platform.
02
Direct Contact
When you contact us through forms, email, phone calls, or customer support channels.
03
Events & Interactions
When you interact with us at industry events, webinars, or through other business channels.

We only collect data that is necessary for the specific purposes outlined in this policy.
Purposes for Collecting, Using, and Disclosing Your Data
Service Delivery
Providing and continuously improving our services to meet your needs.
Communication
Communicating about products, services, promotions, and important updates.
Support & Response
Responding to inquiries, requests, and providing customer support.
Legal Compliance
Meeting legal and regulatory requirements as mandated by law.
We will always inform you of the specific purposes for which we collect your data.
Your Rights Under the PDPA
You have important rights regarding your personal data. We're committed to honoring these rights completely.
Access Rights
You have the right to access your personal data held by Novagrid and understand how it's being used.
Correction Rights
You can request correction of any inaccurate or incomplete personal data we hold about you.
Withdrawal Rights
You may withdraw your consent for the collection, use, or disclosure of your personal data.
How We Protect Your Personal Data
We implement robust security measures to safeguard your personal data from unauthorized access, use, or disclosure.
Data Encryption
Advanced encryption protocols protect your data both in transit and at rest.
Access Controls
Strict access controls ensure only authorized personnel can access your data.
Regular Audits
We conduct regular security audits to maintain the highest protection standards.
We regularly review and update our security practices to ensure ongoing protection of your valuable data.
Disclosure of Personal Data to Third Parties
We may share your personal data with carefully selected trusted third parties when necessary.
Service Providers
Trusted partners who assist us in delivering our services to you effectively.
Legal Authorities
Government and regulatory authorities when required by law or legal obligations.

We ensure all third parties we share data with are PDPA compliant. We will never sell or rent your personal data.
Data Retention and Disposal
1
Collection
Data collected for specific business purposes
2
Active Use
Data used while purpose remains valid
3
Retention Period
Kept only as long as legally required
4
Secure Disposal
Safely destroyed when no longer needed
We retain your personal data only for as long as necessary to fulfill collection purposes or as required by law.
Contact Us: Your Data Protection Officer
Have questions, concerns, or requests about your personal data? Our dedicated Data Protection Officer is here to help.
Get in Touch
Contact our DPO for any privacy-related inquiries or concerns you may have.
Quick Response
We're committed to addressing your data protection questions promptly and thoroughly.
For immediate assistance with data protection matters, please reach out to our dedicated team.