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Novagrid's Commitment to Your Privacy

Understanding the PDPA and how we protect your personal information with transparency and care.

Your Data, Our Responsibility

Novagrid is committed to protecting your personal data. This page explains how we collect, use, disclose, and protect your information.

We comply with Singapore's Personal Data Protection Act 2012 (PDPA). We believe in transparency and want you to understand your rights.

This policy applies to all personal data collected through our website, services, and interactions with Novagrid.

What is Personal Data?
Definition

Personal data refers to any information that can identify an individual person.

Examples Include
  • Names and contact details
  • Email addresses
  • Phone numbers
  • Identification numbers
B2B Exception

Business contact information used strictly for B2B transactions is generally not considered personal data under PDPA.

How We Collect Your Personal Data

We collect personal data through various touchpoints, always ensuring necessity and purpose.

01
Website & Services

When you use our website, register for services, or make inquiries through our platform.

02
Direct Contact

When you contact us through forms, email, phone calls, or customer support channels.

03
Events & Interactions

When you interact with us at industry events, webinars, or through other business channels.

Purposes for Collecting, Using, and Disclosing Your Data
Service Delivery

Providing and continuously improving our services to meet your needs.

Communication

Communicating about products, services, promotions, and important updates.

Support & Response

Responding to inquiries, requests, and providing customer support.

Legal Compliance

Meeting legal and regulatory requirements as mandated by law.

We will always inform you of the specific purposes for which we collect your data.

Your Rights Under the PDPA

You have important rights regarding your personal data. We're committed to honoring these rights completely.

Access Rights

You have the right to access your personal data held by Novagrid and understand how it's being used.

Correction Rights

You can request correction of any inaccurate or incomplete personal data we hold about you.

Withdrawal Rights

You may withdraw your consent for the collection, use, or disclosure of your personal data.

How We Protect Your Personal Data

We implement robust security measures to safeguard your personal data from unauthorized access, use, or disclosure.

Data Encryption

Advanced encryption protocols protect your data both in transit and at rest.

Access Controls

Strict access controls ensure only authorized personnel can access your data.

Regular Audits

We conduct regular security audits to maintain the highest protection standards.

We regularly review and update our security practices to ensure ongoing protection of your valuable data.

Disclosure of Personal Data to Third Parties

We may share your personal data with carefully selected trusted third parties when necessary.

Service Providers

Trusted partners who assist us in delivering our services to you effectively.

Legal Authorities

Government and regulatory authorities when required by law or legal obligations.

Data Retention and Disposal
1
Collection

Data collected for specific business purposes

2
Active Use

Data used while purpose remains valid

3
Retention Period

Kept only as long as legally required

4
Secure Disposal

Safely destroyed when no longer needed

We retain your personal data only for as long as necessary to fulfill collection purposes or as required by law.

Contact Us: Your Data Protection Officer

Have questions, concerns, or requests about your personal data? Our dedicated Data Protection Officer is here to help.

Get in Touch

Contact our DPO for any privacy-related inquiries or concerns you may have.

Quick Response

We're committed to addressing your data protection questions promptly and thoroughly.

For immediate assistance with data protection matters, please reach out to our dedicated team.