This Privacy Policy explains how Novagrid Pte. Ltd. collects, uses, discloses, protects and retains personal data in connection with our website, services and business interactions.
Last Updated:29/07/2026
Effective Date: 29/07/2026
This Privacy Policy applies to personal data collected by Novagrid Pte. Ltd. through our website, enquiries, project assessments, service delivery and other business interactions.
"Personal data" generally refers to data about an individual who can be identified from that data, or from that data together with other information to which the organisation has or is likely to have access.
Business contact information may be treated differently under the PDPA. Whether information qualifies as business contact information depends on the circumstances and purpose for which it was provided.
Depending on the nature of your interaction with us, Novagrid may collect the following categories of personal data:
We will only collect personal data that is necessary for the relevant purpose.
Novagrid may collect personal data through the following means:
Novagrid collects, uses and discloses personal data for the following purposes:
We will notify you of the purposes for which we collect your personal data at or before the time of collection.
Where Novagrid relies on your consent to collect, use or disclose your personal data, we will notify you of the relevant purposes at or before the time of collection.
You may withdraw your consent at any time by contacting our Data Protection Officer. Please note that reasonable notice may be required to process your request. Novagrid will inform you of the likely consequences of withdrawing consent before doing so.
Withdrawal of consent does not affect the lawfulness of any collection, use or disclosure of your personal data that occurred prior to the withdrawal.
Novagrid may disclose your personal data to the following categories of third parties where necessary for the relevant purposes:
Where required, Novagrid takes reasonable steps to require service providers handling personal data on our behalf to protect it appropriately. This statement reflects Novagrid's intended approach and should be confirmed against actual contractual arrangements before publication.
Our website may use cookies and similar tracking technologies. Cookies are small text files placed on your device that help us understand how visitors use our website.
The following types of cookies may be used:
The specific tools used on this website (for example, Google Analytics, Google Tag Manager or similar services) should be confirmed and listed here before publication. You may control or disable cookies through your browser settings, although doing so may affect certain website functionality.
In the course of our operations, personal data may be transferred to, stored or processed in countries outside Singapore. This may occur where our website hosting, analytics, cloud storage, email, CRM or other service providers are located or operate outside Singapore.
Where personal data is transferred overseas, Novagrid will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that under the PDPA, where required by applicable law.
The specific countries and transfer mechanisms applicable to Novagrid's operations should be confirmed and described here before publication.
Novagrid applies reasonable administrative, physical and technical measures appropriate to the nature of the personal data in its possession or control, with the aim of preventing unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
The specific security controls implemented by Novagrid should be confirmed and described here before publication. Only controls that are actually in place should be listed.
Please note that no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. While we take reasonable steps to protect your personal data, we cannot guarantee absolute security.
Novagrid retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law or regulation.
When personal data is no longer required, Novagrid will take reasonable steps to destroy or anonymise it in a secure manner.
Specific retention periods applicable to different categories of personal data should be confirmed and listed here before publication, based on Novagrid's actual retention practices and any applicable legal requirements.
You have the right to request access to personal data about you that is in Novagrid's possession or control, and to request information about the ways in which that personal data has been or may have been used or disclosed by Novagrid in the year preceding your request.
You also have the right to request that Novagrid correct any personal data about you that is inaccurate, incomplete, misleading or not up to date.
Requests for access or correction may be subject to applicable legal exceptions and reasonable verification procedures. Novagrid may charge a reasonable fee for processing access requests.
To submit an access or correction request, please contact our Data Protection Officer using the details in Section 15.
Novagrid may send you marketing communications about our services, promotions and updates where you have provided consent or where we are otherwise permitted to do so under applicable law.
You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in the communication, or by contacting our Data Protection Officer.
Where Novagrid sends marketing messages to Singapore telephone numbers, we will comply with the requirements of the Do Not Call (DNC) Registry provisions under the PDPA.
Please allow reasonable time for your opt-out request to be processed.
Novagrid maintains procedures for assessing and responding to suspected personal-data breaches. Where a breach is notifiable under applicable law, Novagrid will notify the relevant authorities and affected individuals as required.
This section reflects Novagrid's intended approach. The existence and details of an internal incident-response process should be confirmed before publication.
Novagrid may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other operational reasons.
The updated version will be published on this page with a revised 'Last Updated' date. We encourage you to review this page periodically.
For material changes, Novagrid may notify you through appropriate channels where required or appropriate.
If you have questions about this Privacy Policy or would like to make a request concerning your personal data — including requests to access or correct your personal data, withdraw consent, or raise a privacy concern — please contact Novagrid using the details below.
Organisation: Novagrid Pte. Ltd.
Email: info@novagrid.energy
Email Subject: Privacy Enquiry
Phone: +65 8954 7849
Address: 12 MARINA VIEW, #28-01A, ASIA SQUARE TOWER 2, SINGAPORE 018961
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